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Quality and Safety Report
Every installation delivered by EnergyVision is a source of pride, thanks to our unwavering focus on quality and safety.
Quality report 2023
We recently hired a new HSEQ (Health, Safety, Environment and Quality) Manager to monitor and improve our different processes and workflows, allowing us to meet the highest standards for health, safety, environment and quality.
In November 2023, we (once again) successfully passed the ISO9001 audit and were able to extend our ISO certificate without a hitch. This proves not only our continuous efforts on quality, but also our compliance with international standards. To ensure that all of our processes are of the highest possible quality, we brought in 61 new recruits to Team EnergyVision in 2023. And quality is something we strive for outside the company, too. We constantly aspire to continue working with the best suppliers and partners. Every year, we assess them to ensure that we only work with the most reliable partners possible. This is crucial to maintaining our high standards.
A proactive approach to incidents, such as ISO complaints, is key to our quality assurance. We closely monitor any incidents, discuss them on a weekly basis and take immediate corrective measures where necessary. Our analyses have shown that some incidents stem from miscommunications and not consistently following processes. To find a solution to this, we are working on improving our workflows, building new and more efficient systems for the long term.
Having satisfied customers is the best affirmation of the quality we deliver. When they share their positive experiences by e-mail, reviews and quotes, this makes us all the more motivated. In order to keep more control over this, we have invested in our own equipment, such as cherry pickers, trailers and forklifts. The opening of the new warehouse also means that we can keep a tighter grip on our quality standards in-house.
With the implementation of a new digital planning tool, and new additions to our IT team, we are taking further steps towards optimising our processes, and thereby reinforcing our commitment.
The rapid growth of our business has meant growing our health & safety service, which is crucial to keeping safety standards high.
Safety report 2023
In August, we successfully passed the VCA** audit, thereby keeping our safety certificate. Our efforts on safety are underlined by the 'Go for zero' principle (zero workplace accidents), for which we organise toolboxes and campaigns regularly throughout the year. These initiatives have resulted in vast improvements, with the number of workplace accidents more than halved, along with 16 times fewer sick days from work-related incidents.
The rapid growth of our business has meant growing our health & safety service, which is crucial to keeping safety standards high. The many large projects underway, such as ChargyClick and ASTER, also require implementation of new safety procedures and continuous updates to our risk assessments.
Before every project, Task Risk Assessments (TRA) and toolboxes are implemented to ensure that everyone is properly prepared to start work. Safety training, along with the necessary certifications, such as VCA, BA4/5 and the working at height safety certificate are mandatory for all personnel in safety-related roles. More than 200 official site inspections were conducted in order to safeguard the safety and quality of our projects. In 2023, we also organised more than 20 toolboxes on safety in-house.
Another important step in our efforts to keep improving was going digital with our quality and safety checks. This enhances our ability to respond both quickly and efficiently.
We have also moved to digital registration of first-aid kits and work materials to monitor them better and more efficiently. This means we can more closely manage our resources, thereby reinforcing our safety policies.
Finally, we successfully completed the fire drill in Jette, ensuring that we are prepared and effective in the face of emergencies. This range of initiatives emphasises our constant commitment to safety and quality in our company.
Composition: Ilse Maes
With assistance from: Laurens De Greef, Laura Maenhaut, Koen Decourt, Klaas Michielssens, Michèle Adams, Kathleen Van Herrewegen, Sander Wille, Elias Pittoors, Jan De Rycke, Lizz De Walsche, Jonas Haustraete, Meghan Richil, Stijn Keppens
Design: Ilse Maes
Publisher: Maarten Michielssens
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